BVIDA TERMS OF CONDITIONS OF USE OF THE MARKETPLACE FOR BUYERS AND SELLERS
Last updated: Aug 7, 2025
1. General Terms
1.1
These Terms & Conditions govern the use of Bvida Health-Tech Limited (“Bvida”, “our”, “we”, “us”) website at www.bvidahealth.com (the “Platform” or “the Bvida Marketplace”) and define the legally binding terms on which you access, browse, register or otherwise use the Platform to access our services. These Terms apply to all users of the Platform including guest users. We operate as an e-commerce platform that facilitates the selling and purchasing of short-dated medications and pharmaceutical products within Nigeria.
1.2
By accessing or using the Platform, you acknowledge that you have read and understood the following Terms and Conditions, including our Privacy Policy. You agree to be bound by them and to comply with all applicable laws and regulations regarding your use of the Platform and you further acknowledge that these Terms and Conditions constitute a binding and enforceable legal contract between you and Bvida Health-Tech Limited.
1.3
You understand that breach of any of these Terms may result in your rights to use the services on the Platform being restricted, suspended, or withdrawn. These Terms & Conditions are incorporated into the Bvida Marketplace User Agreement by reference.
1.4
Bvida reserves the right to modify these Terms at any time. If we make material changes to these Terms, we will use reasonable efforts to provide notice of such changes, such as by displaying a notification on the Platform or by updating the “Last Updated” date at the beginning of these Terms. You are solely responsible for ensuring that you are familiar with the latest Terms. Please check this page from time to time to take notice of any changes we make as they will be binding on you.
2. Definitions
2.1
Account: This means the account you create on the Bvida website to access or use our services.
2.2
Agreement, Terms, or Terms of Use: Refers to Terms and Conditions.
2.3
Buyer: A registered user of the Bvida Marketplace Platform who purchases Short-Dated Products.
2.4
Bvida, we, us, or our: Refers to Bvida Health-Tech Limited, its subsidiaries, agents, and any person or legal entity to whom the rights or obligations of Bvida Heath-Tech Limited have been assigned.
2.5
Content: This means the service and any content, materials, graphics, audiovisual files, processes and code, features, functionality, and products available on the website.
2.6
Device: This means any electronic device connected to the internet that a person (natural or legal) uses to access our website. This includes but is not limited to phones, tablets, computers, or any other device capable of connecting to the internet and accessing our website and services.
2.7
Short-Dated Product: Medications or pharmacy products approaching their expiry date, as defined by the manufacturer and applicable regulations.
2.8
Services: Refers to all products and services provided to the user via the Platform.
2.9
Listing: The act of a Seller offering Short-Dated Products for sale on the Bvida Marketplace.
2.10
NAFDAC: National Agency for Food Drugs Administration and Control.
2.11
Platform: Refers to the website at bvidahealth.com.
2.12
Seller: A licensed and registered Pharmacy or authorized healthcare provider registered with the appropriate governmental agencies and professional body offering Short-Dated Products on the Bvida Marketplace.
2.13
You, user, or your: This means any person or entity who creates an account on the Bvida Platform and accesses any or all of our services offered on the website.
3. Eligibility
3.1
Use of the Bvida Platform is available only to persons who can form legally binding contracts under Nigerian law. If you are a minor i.e. persons below the age of 18 years, you must not register/sign up on the Platform or access the service therein. As a minor, if you wish to use or transact on the Platform, such use or transaction may be made by your legal guardian or parents who have registered as a user. We reserve the right to terminate your membership and refuse to provide you with access to our Platform and Service if it is brought to our notice or if we discover that you are below the age of 18 years.
4. Your Account and Registration Obligations
4.1
To access our services through the Platform, you must register by creating an have an account on the website. Registration can be done by completing the sign-up and registration process on the website which requires you to provide us with your full name, e-mail address, user name, password or any other information as we may require from time to time.
4.2
Your account is password-protected. To protect the security of the personal information available on your account to the greatest extent possible, you must safeguard and not disclose your account log-in details and you must supervise the use of such accounts. You must provide accurate and complete information when creating an account and you agree to not misrepresent your identity or your account information. You agree to keep your Account information up to date and accurate.
4.3
You are solely and fully responsible for maintaining the confidentiality of the password and account and for all activities that occur under your account. If we in good faith believe that you have created an account impersonating another person, such an account will be suspended and appropriate legal actions may be taken against you.
4.4
You may not assign or transfer your rights or delegate your obligations under the account without our prior written consent.
4.5
If you suspect or discover any unauthorised use of your account you should immediately change your password via the settings on the website or contact our technical support. We cannot and will not be liable for any loss or damage arising from your failure to comply with these Terms, for example, if a third party accesses your account through the registration information he/she has obtained from you or through a violation by you of these Terms, or for any unauthorised use of your password or account or any other breach of security, we will not be held liable to you.
4.6
If you wish to either change your username or password to log in to our Platform, or cancel and remove your account, please send us an e-mail of your request to support@bvidahealth.com.
4.7
Canceling your account, for any reason, may cause the loss of certain information and data that were stored in your account and/or information you provided us. We do not accept any liability for such loss.
5. Grant of Licence and User Restrictions
You agree, undertake, and confirm that your use of the Platform shall be strictly governed by the following conditions:
5.1
you may view, download for caching purposes only, and print pages, files or other content from the website for your own personal use, subject to the restrictions set out in these terms.
5.2
you will not disassemble, decompile, reverse-engineer, or create derivative works based on the whole or any part of our platform and services or attempt to do any such thing except to the extent that such actions cannot be prohibited because they are essential for the purpose of achieving interoperability of our services with another software program, and provided that the information obtained by you during such activities is not disclosed or communicated to any third party without our prior written consent; and is not used to create any software that is substantially similar to our services.
5.3
you seek our consent to use any of our intellectual property and agree to include our copyright notice and all other relevant intellectual property notice on all entire and partial copies you make of our services on any medium; and
5.4
you shall not provide or otherwise make available our platform, in whole or in part (including object and source code), in any form to any person without prior written consent from us;
5.5
you shall not republish material from our website in either print or digital media or documents (including republication on another site);
5.6
you shall not sell, rent, or sub-license material from our website;
5.7
you shall not show any material from our website in public without our consent;
5.8
you shall not reproduce, duplicate, copy, or otherwise exploit material on our website for a commercial purpose;
5.9
you shall not redistribute material from this website - except for content specifically and expressly made available for redistribution; or
5.10
you shall not republish or reproduce any part of our website through screenshots.
5.11
you shall not use or launch any automated system, including without limitation, “robots,” “spiders,” or “offline readers,” that accesses our website in a manner that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser. notwithstanding the foregoing, Bvida grants the operators of public search engines permission to use spiders to copy materials from our website for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials. we reserve the right to revoke these exceptions either generally or in specific cases.
5.12
you shall not collect or harvest any personally identifiable information from our website, nor to use the communication systems provided by the website for any commercial solicitation purposes.
5.13
you shall not solicit, for commercial purposes, any users of our website with respect to their user content and submissions.
5.14
you shall not impersonate any person or organization.
5.15
you shall not harass any other user.
5.16
you shall not use our services for any illegal purpose.
6. Short-Dated Product Listings
Sellers are responsible for ensuring the accuracy and completeness of all information listed for Short-Dated Products, including but not limited to
6.1
Product name and description;
6.2
Active ingredients dosage form and strength;
6.3
NAFDAC number (where applicable);
6.4
Expiry date (clearly marked and easily identifiable);
6.5
Storage requirements (if applicable);
6.6
Product condition including any visible defects or damage.
Bvida reserves the right to remove listings that do not comply with these requirements or are deemed misleading or unsafe at any time.
7. Buyer Acknowledgement
By purchasing a Short-Dated Product on the Bvida Marketplace, Buyers acknowledge and understand the following:
7.1
You are at least 18 years of age. By using the Bvida Marketplace or agreeing to these Terms & Conditions, you warrant and represent to us that you are at least 18 years of age.
7.2
The product is nearing its expiry date.
7.3
The importance of verifying the expiry date before purchase and ensuring it meets the your needs.
7.4
Bvida does not own any of the products sold on the Platform and is not a part or subsidiary of any of the pharmacies listed on the Platform.
7.5
You are responsible for using the Short-Dated Products before the expiry date.
7.6
You are responsible for understanding the legal requirements for purchasing any medication on the Bvida Marketplace.
7.7
If a medication requires a prescription, you must be able to provide a valid prescription from a licensed healthcare professional upon request from the Seller.
7.8
Bvida recommends you consult your healthcare professional before purchasing any medication on the Platform.
7.9
Our Platform serves only as an intermediary between buyers and sellers and we do not have control over the quality of the short-dated products listed on the Platform. Therefore we do not guarantee the quality of any short-dated product and we disclaim any warranties as to fitness for such product to the maximum extent permitted by law.
8. Seller Warranties
8.1
genuine and have been obtained through legitimate channels.
8.3
stored and handled in accordance with manufacturer recommendations and applicable regulations.
8.3
not counterfeit, adulterated, or expired.
9. Verification Process
9.1
Bvida does not verify the authenticity or validity of prescriptions provided by Buyers.
9.2
Sellers are responsible for establishing their procedures for verifying the legitimacy of prescriptions received. This may involve contacting the prescribing healthcare professional directly or utilising a reputable prescription verification service.
9.3
Bvida does not accept liability for the sale of prescription medication without a valid prescription.
10. Consequences of Non-Compliance
In the event a Seller discovers a Buyer has not provided a valid prescription for a medication requiring one, the Seller has the right to either:
10.1
Cancel the sale and refund the purchase price and/or
10.2
Report the incident to Bvida.
11. Buyer Disclaimer
11.1
Buyers acknowledge that purchasing prescription medication without a valid prescription may be illegal and could have severe health consequences.
12. Content
12.1
The Content on the Platform is provided by Bvida, Sellers, and other users. Bvida does not claim ownership of any Content other than the Content it creates.
12.2
You are solely responsible for all Content you submit to the Platform.
12.3
You grant Bvida a non-exclusive, royalty-free license to use, reproduce, modify, publish, distribute, and translate your Content on the Platform and for marketing and promotional purposes.
12.4
The content on our Platform is provided for general information only and is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on our website, we make no representation or guarantee, whether express or implied, that the content on our website/application is complete or up-to-date and you acknowledge that any reliance on such information will be at your own risk.
13. Communications
13.1
When You use the Platform or send emails or other data, information, or communication to us, you agree and understand that you are communicating with us through electronic records, and you consent to receive communications from us periodically. We may communicate with you by email or by such other mode of communication, electronic or otherwise.
14. Limitation of Liability
14.1
Bvida acts as a marketplace platform connecting Buyers and Sellers. Bvida is not liable for the quality, safety, or efficacy of Short-Dated products listed on the Platform.
14.2
Bvida is not responsible for any adverse reactions or health consequences arising from the use of Short-Dated products purchased on the Platform.
14.3
Bvida shall not be liable for any damages arising out of your use of the services, including, but not limited to, direct, indirect, incidental, consequential, or punitive damages.
14.4
Our website contents, availability, and functionality depend on various factors, and such are subject to these Terms and as such may be changed or modified by us from time to time. Bvida does not warrant or guarantee that our Platform and services will operate and/or be available at all times without disruption or interruption, or that it will be immune from unauthorised access or error-free.
14.5
You are responsible for making all arrangements necessary to have access to our Platforms and for ensuring that all persons who access the Platform through your user profile are aware of these Terms and other applicable terms and conditions and that they comply with them.
14.6
You are responsible for making all arrangements necessary to Bvida reserves the right to modify, cancel, or terminate any discount or promotion at any time without prior notice. This includes the right to:
15. Termination of Service
15.1
Bvida reserves the right to modify, discontinue, temporarily or permanently, any part of our Platform and services with or without prior communications. You hereby consent that Bvida will under no circumstance be liable to you or any third party for any modification or discontinuance of availability of the Platform or services on the Platform.
16. Links to Third-Party Sites
16.1
Certain links provided on our website may permit our Users to leave this website and access sites or services of third parties. Those linked sites and services are provided solely as a convenience to you. These linked sites and services are not under the control of Bbida and we are not responsible for the availability of such external sites or services and do not endorse them. Furthermore, we are not responsible or liable for any content advertising, products or other information on or available from such linked sites and services or any link contained in linked sites or service. Your access to, use of and reliance upon any such sites, services and content and your dealings with such third parties are at your sole risk and expense. We reserve the right to terminate any link at any time. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused, by or in connection with your use of or reliance on any services, content, products or other materials available on or through linked sites or resources. Most of such linked sites and services provide legal documents, including terms of use and privacy policy, governing the use thereof. Kindly ensure you read such documents carefully before using those sites and services, inter alia, in order to know what kind of information about you is being collected.
17. Privacy Policy
17.1
We respect your privacy and are committed to protecting the information you share with us. We believe you have a right to know our practices regarding the information we collect when you connect to, access, or use the Platform. Our policy and practices and the type of information collected are described in detail in our Privacy Policy here. If you intend to access or use our Platform and/or our services you must first read and agree to the Privacy Policy.
18. Intellectual Property Rights
18.1
The website, our services, the contents are the Company's proprietary assets and all Intellectual Property Rights pertaining thereto, including, but not limited to, inventions, patents and patent applications, trademarks, trade names, service marks, copyrightable materials, and trade secrets, whether or not registered or capable of being registered (collectively, “Intellectual Property”), are owned by and/or licensed to Bvida and are protected by applicable Copyright Law and other intellectual property laws and international conventions and treaties. All rights not expressly granted to you hereunder are reserved by Bvida and its licensors.
18.2
These Terms do not convey to you an interest in or to the Company Intellectual Property but only a limited revocable right of use in accordance with these Terms. Nothing in these Terms constitutes a waiver of Bvida’s Intellectual Property under any law.
19. Indemnification
19.1
You agree to indemnify and hold harmless Bvida, its officers, directors, employees, agents, and licensors from and against any and all actual or alleged claims, losses, expenses, liabilities, and damages (including, but not limited to, attorneys' fees and expenses) arising out of or relating to your use of the services or your violation of these Terms or your violation of the rights of any third party or applicable law.
19.2
You may terminate these Terms by closing your account on the Bvida Marketplace.
20. Payment
While availing any of the payment method(s) offered on our Platform we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
20.1
Lack of authorization for any transaction(s), or
20.2
Exceeding the preset limit mutually agreed by you and between your "Bank(s)", or
20.3
Any payment issues arising out of the transaction, or
20.4
Decline of transaction for any other reason/s.
21. Return and Refund
21.1
All returns must be sent back for refund/replacement within two days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
21.2
To return an item, please contact us via email at support@bvidahealth.com to notify us of the reason(s) for returning the purchased item(s). After which you will be directed on how to proceed with returning the item(s) purchased.
21.3
After receiving your returned item and inspecting the condition of your item, we will process your refund/replacement. Please note that it will take at least five (5) - seven (7) days from the receipt of your item to process your refund/replacement. We will notify you by email when your refund/replacement has been processed.
21.4
Please note, that you may be responsible for all return and replacement charges and delivery back to you. We strongly recommend that you use a reliable logistics company for your return to avoid other damages or defects to the products purchased in the course of returning the product.
22. Relationship of the Parties
22.1
The Parties hereby enter into this Agreement as independent contractors, and this Agreement will not be construed to create a partnership, joint venture, or employment relationship between them. Neither Party will represent itself to be an employee of the other or enter into any agreement or legally binding contract on behalf of the other Party or in its name.
23. Amendments to the Terms
23.1
We may, at our sole discretion, change these Terms and Conditions from time to time, including any other policies incorporated thereto, including, without limitation, the Privacy Policy. In case of any material change, we will make reasonable efforts to post a clear notice on the Platform and may notify you via an e-mail (to the extent that you provided us with such e-mail address) regarding such change. Such material changes will take effect 24 hours after such notice was provided on our website and/or sent to you via e-mail, whichever is earlier. Otherwise, all other Changes to these Terms are effective as of the stated “Last Revised” and your continued use of the website and/or our services on or after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes. In the event that these Terms, and/or Privacy Policy should be amended to comply with any legal requirements, the amendments may take effect immediately, or as required by the law and without any prior notice.
24. Law and Jurisdiction
24.1
These terms of use will be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
25. Dispute Resolution
25.1
In the event of any dispute, claim, or controversy arising out of or relating to this Terms and Conditions or the breach, termination, interpretation, or validity thereof or the use of our Platform and services, parties (You and Bvida Health-Tech Limited) shall use your best effort to resolve same through amicable negotiations at the earliest time possible.
25.2
If the dispute cannot be resolved by mutual discussions within a period of twenty-one (21) days from the date negotiation commenced, such dispute or claim will be resolved by mediation in accordance with the Lagos Multidoor Courthouse Rules, Arbitration and Mediation Act, 2023 and any other applicable law.
25.3
The venue of mediation shall be the Lagos State Multidoor Courthouse. Where amicable negotiation of any such dispute referred to above fails, the matter shall be referred to the Lagos Multi-Door Courthouse for mediation in accordance with the Lagos Multidoor Courthouse Procedure Rules.
25.4
A mediator shall be appointed by the Lagos Multidoor Courthouse to preside over the mediation. The decision reached at the Mediation shall be final and binding on the Parties.
25.5
The language to be used in the mediation proceedings shall be English Language,
25.6
The cost of Mediation shall be covered individually by each Party.
25.7
Nothing in this Terms and within this Dispute Resolution Clause shall preclude any of the Parties from seeking interim reliefs from any Court of competent jurisdiction.
26. Assignment
26.1
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these Terms and conditions without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms and Conditions.
27. Entire Agreement
27.1
These Terms and Conditions, together with our Privacy Policy; constitute the entire agreement between you and us in relation to your use of our Platform, and supersede all previous agreements in respect of your use of our Platform.